Frequently Asked Questions
I need help decorating - can you help me?
Absolutely! We give lots of help! Send us digital photos of your room, or bring your photos to our store. Our expertise combined with our vast product selection make the process rewarding.
I love this lamp - can I try it in my home?
Of course! All of our lamps, accessories and accent tables can be purchased on approval. If a piece does not work, bring it back in a few days for a full refund.
What does "eight-way hand tied" mean?
Eight-way hand tied refers to the construction method used in our upholstery pieces. This construction is the gold standard in the furniture industry. The foundation of our upholstered pieces consists of metal coil springs that are each tied with eight knots to the surrounding springs, allowing the springs to move independently and interact smoothly. The result is durable, consistent comfort for all types of people.
What do you mean by "custom"?
We customize our upholstery within a framework. By customizing the fabric, cushioning, arm treatment, overall length, trim/braid/fringe and wood finish, the end result is furniture exactly the way you want it.
Do you have anything that fits in a small room - everything at the other stores seems so BIG?
We have the best selection in town of “small scale” furniture. Our assortment includes traditionally scaled sofas and chairs, wall saver recliners, twin, full and queen size sleeper sofas and functional side tables.
Where is your furniture made?
All of our upholstery pieces are made in the USA.
How long does it take to get my custom furniture?
Our custom upholstery takes six to eight weeks. All of our in store pieces are available for immediate delivery.
Do you do re-upholstery work?
Yes we do! We provide over 1500 fabrics from which to choose. Then we make arrangements for our upholsterers to pick up your pieces and complete the work. We also do custom cushions for window seats.
Will the sofa go through my door upstairs?
Bring us your measurements. Our delivery staff is superb, and will determine whether the sofa will physically fit.
What if I am not ready to take delivery?
No problem! We can store your furniture in our climate controlled warehouse until you are ready. There is no charge for this service.
Where do you deliver?
We deliver within the greater Portland/Vancouver area. We also deliver to the Oregon Coast and Central Oregon.